By using our website or purchasing any products or services, you agree to be bound by these Terms of Service. Please read them carefully.
ELIGIBILITY & AGREEMENT
You must be at least the age of majority in your state or province of residence, or have permission from a parent or guardian, to use this site and make purchases.
PURCHASER OF RECORD
Only the individual or business listed as the Purchaser of Record on the original order is authorized to submit return or refund requests, initiate product support or claims, communicate about the order, or file disputes.
We do not accept claims or communications from third parties such as friends, relatives, employees, or business partners unless written authorization is provided by the Purchaser of Record and Luxe has verified and approved the authorization.
ORDER ACCURACY
You agree to provide accurate billing, shipping, and contact details when placing an order. We are not responsible for issues arising from incorrect information. We reserve the right to cancel or limit orders at our discretion, especially in cases of suspected fraud, resale, or abuse.
PRODUCT LISTINGS
We aim to provide clear and accurate descriptions and images. However, product colors, sizes, accessories, and specifications may differ slightly due to production updates or display settings. Please contact us before purchasing if you have questions about any features or included items.
SHIPPING, DELIVERY, AND INSPECTION
Large equipment may be delivered via LTL freight carriers. These deliveries are curbside or front-door only.
Customers are responsible for being present for delivery, inspecting items immediately, and reporting any damage within 5 days of delivery.
Failure to report within this window may void eligibility for return, exchange, or replacement.
RETURNS & REFUND POLICY
All sales are final. Returns are only accepted if the item is damaged in transit and the damage is reported within 5 days. Items must be returned with prior written approval and a return label issued by Luxe. Unauthorized returns will not be accepted or refunded. Partial refunds or exchanges are granted at Luxe’s sole discretion.
DISPUTES, CHARGEBACKS & COMMUNICATION REQUIREMENTS
Before initiating a chargeback or third-party payment dispute, customers must contact our support team at support@luxebeautyandbodyco.com and give us a reasonable opportunity to resolve the issue.
If a chargeback is filed without prior contact, Luxe reserves the right to flag the customer’s account, deny future service or purchases, and dispute the chargeback with documentation, including this policy.
Only the Purchaser of Record may initiate disputes. We will not respond to third-party claims unless pre-approved.
STUDENT CONDUCT, ORIGINAL WORK, AND CERTIFICATION
Students must personally complete all examinations, assignments, practical demonstrations, photographs, videos, case studies, and other materials submitted for course completion or certification.
By submitting an assignment, the student represents and confirms that:
The student personally performed the service shown.
The submission accurately represents the student’s own work.
The student has permission from any person shown in the submission to use and submit the material.
The submission does not contain photographs, videos, written content, documents, or other materials copied, purchased, downloaded, generated, or obtained from another student, provider, business, manufacturer, website, social media account, artificial intelligence service, or third party.
The submission does not infringe another person’s intellectual property, privacy, or publicity rights.
Submitting stolen, copied, falsified, altered, misleading, or third-party work as the student’s own is prohibited. This includes submitting another provider’s client results, stock photographs, manufacturer photographs, images found online, assignments completed by another person, or materials previously submitted by another student.
Luxe Beauty & Body Co. may review and verify any submission. Verification may include reverse-image searches, metadata review, comparison with publicly available materials, requests for original files, requests for additional photographs or videos, live demonstrations, identity verification, or communication with the apparent owner of the material.
If Luxe has a reasonable and documented basis to believe that a submission is not authentic or was not personally completed by the student, Luxe may reject the assignment, withhold or revoke a certificate, require a new submission, suspend course access, or permanently terminate the student’s account.
Luxe will notify the student of the suspected violation using the email address associated with the account. The student may submit an explanation and supporting evidence within five calendar days of the notice. Luxe may temporarily restrict access while the matter is reviewed.
Failure to respond, failure to provide reasonably requested verification, repeated violations, or clear evidence of intentional misrepresentation may result in permanent removal without a certificate.
Certification is earned only after all course and practical requirements have been successfully completed and approved. Purchasing a course, viewing course materials, passing a written examination, or completing lessons does not guarantee certification.
A rejected assignment or denial of certification does not mean that the course was not delivered. Students remain responsible for complying with all course requirements. Restrictions or termination resulting from fraud, plagiarism, intellectual property violations, account sharing, abuse, or other student misconduct do not create eligibility for a refund, credit, payment reversal, or chargeback, except where required by law.
LIFETIME COURSE ACCESS
“Lifetime access” means access for as long as the course remains offered and the student’s account remains active and in good standing. Lifetime access is personal to the enrolled student and is subject to these Terms, the Student Conduct and Certification Policy, platform availability, and applicable law.
Lifetime access does not prevent Luxe from suspending or terminating an account for fraud, plagiarism, stolen work, falsified assignments, account sharing, unauthorized distribution of course materials, harassment, payment disputes, chargebacks, illegal activity, threats to student or public safety, or other material violations of these Terms.
CERTIFICATE REVOCATION
Luxe may revoke a certificate after issuance if Luxe later obtains credible evidence that the student used stolen, falsified, copied, or third-party work, misrepresented completion of course requirements, manipulated the certification process, or otherwise obtained the certificate through fraud.
If a certificate is revoked, the student must stop representing that they hold a valid Luxe certification and must remove the certificate from websites, social media accounts, advertising, professional profiles, and other public materials.
PRIVACY
All personal data is processed in accordance with our Privacy Policy, available at https://luxebeautyandbodyco.com/policies/privacy-policy.
LIMITATION OF LIABILITY
Luxe Beauty & Body Co. is not liable for any indirect, incidental, or consequential damages, loss due to misuse of products, or delays, non-delivery, or damage caused by third-party shipping providers.
Products are provided “as is” unless otherwise stated in writing.
MODIFICATIONS
We may update these Terms at any time. Updates will be posted on our website and are effective immediately. Continued use of our services constitutes acceptance of any changes.
GOVERNING LAW
These Terms are governed by the laws of the State of California. All legal disputes must be resolved in a court located in California.
CONTACT US
Questions about these Terms can be sent to:
support@luxebeautyandbodyco.com
916-999-5893