Does a kit come with my course? For online courses, the kit and equipment are sold separately.
I'm located in Northern California as well, do you have a store I can stop by to purchase supplies? While we are located in Northern California, we do not have a storefront for direct purchases. All equipment and supplies are conveniently shipped out to our customers.
What equipment and supplies do I need for my online course? The equipment and supplies needed for the online course will be listed on the course outline provided during the training. We also offer Starter Kits that include all the necessary items to get started. You can find links to purchase the required equipment and supplies on the course outline.
How long will it take for me to receive the supplies and equipment I purchased from your website? Please allow 3-5 business days for order processing of the supplies and starter kits, excluding weekends and holidays. For large equipment (portable sink and scalp massage bed), delivery is 30-60 days. For more detailed information, please refer to our shipping policy.
Do you offer courses in any other language besides English? Currently, our courses are available in English and Spanish only.
Can I enroll in your courses if I don't reside in the United States? Absolutely! Our courses are not restricted to the United States only, as they are online and accessible from anywhere with WiFi. However, please note that we are only able to ship supplies to the US, Canada, Mexico, and the United Kingdom.
How long does the online course take to complete? The duration of our online courses may vary depending on the specific course. However, most courses can be completed within a day or so.
I have purchased the online course, but I am currently unable to afford the necessary supplies and equipment to submit my final assignment. Is there a deadline for submitting the assignment? While the course itself does not have an expiration date, we do recommend submitting your final assignment within a reasonable timeframe. However, we understand that circumstances may vary, so please reach out to our support team for further assistance.
What is the format of the online course? Our online course offers a comprehensive learning experience that combines written information, detailed instructions, and engaging videos tailored for visual learners. Additionally, you can stay connected with us on Instagram @LuxeBeautyAndBodyCo, where we regularly host Live sessions and share exclusive content on IGTV.
I made a purchase on your website, but I haven't received an email confirmation. What should I do? A confirmation email is typically sent out immediately after a purchase. Please ensure that you have checked your junk and spam folders for the email. If you still can't find the confirmation email, please contact our support team at support@luxebeautyandbodyco.com and they will assist you further.
How will I receive access to the online course(s) I purchased? Upon purchasing the online course(s), you will receive an email from "Thinkific" within 24 hours. This email will contain an invitation to create an account. Please make sure to check your junk and spam folders if you don't see the email in your inbox. If you still can't locate the email, please contact us at support@luxebeautyandbodyco.com for assistance.
Is there an examination at the conclusion of the course? Yes, successful completion of the course requires achieving a minimum grade of 90% or higher on the final exam. In the event of failure, you will be granted multiple opportunities to retake the exam without any penalties. Additionally, you will be required to submit a final assignment showcasing your practical experience with a client you have provided services to.
How long does it take for my final assignment to be reviewed after submission? Once you have submitted your final assignment, you can expect to receive a confirmation email within 24-48 hours, excluding weekends and holidays.
Will I be awarded a certificate of completion? Upon completion of the course, you will receive an email containing instructions on how to download your certificate of completion.
Are there any specific licenses or permits required to enroll in your courses? No, you are not required to possess any specific licenses or permits in order to enroll in any of our courses.
Do I need a specific license to perform these services? As an accredited school, we offer an option to upgrade your course, allowing you to obtain a license to practice non-invasive services internationally.
